Shipping policy

THORNS AND GRACE

Shipping Policy

At Thorns & Grace, every order is handled with care and purpose. We want your experience to be as smooth as the grace we're named after. Please read our shipping policy carefully so you know exactly what to expect after placing your order.

All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.

Estimated delivery times below are in business days and begin after your order has been processed and shipped. These are estimates only and may vary due to carrier delays, customs, or other factors outside our control.

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update. If you have not received a tracking email within 7 business days of placing your order, please contact us at support@thornsandgrace.com

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the customer's responsibility and are not included in your order total or shipping cost. Please check with your local customs office for more information.

Thorns & Grace is not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control. If your package is lost or significantly delayed, please contact us, and we will do our best to resolve the issue promptly.

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Need Help?

If you have any questions about your order or our shipping policy, we'd love to hear from you. Reach out at support@thornsandgrace.com, and we'll get back to you within 1–2 business days.